My internet connection has been going in and out all day. Old building, so I thought maybe it was something in the wires (sometimes it does this) and only paid it a mild frustration until it finally went kaput. I can only live without my connection for short bursts of time, so I'm like grrr. I'm thinking it's something in the settings so I spend an hour looking into that. Nope. Then I figure it's AT&T's fault–I hate AT&T as much as a vegetarian hates McDonalds. But before I go off on them, I pause and wonder, did I pay the bill this month? Can't call them and bitch if I have no moral high ground.
Tracie handles all that, so I call her. She says it's not due until March, but will call them anyway. I'm like cool, and do some offline work for awhile thinking it'd only be a few minutes. An hour later–'cause AT&T's customer service is like the fastest in the world–she says nope, we're all paid up, they said call tech support.
I mumble:
They got me f-upped. I ain't callin' no tech support when they won't f-in' fix the f-in' wiring... All they're going to do is tell me to check the settings and I already did that... Blah, blah... Paying enough for it already... Blah, blah... AT&T sucks... AT and T... AT-AT... Star Wars... Lightsaber!... Gimme back my connection or I'll lightsaber ya mo' fo's!Hmm, maybe it's this blue wire hanging out the back of my router? (Oops).
The funny thing is, that's my line. Whenever someone asks me why their computer isn't working (thinking I'm tech support), the first question I ask is "Is it plugged in?" I'm only half joking when I say it, because sometimes that's exactly the problem. I had a friend who works for Dell down in Lakeland, Florida. He was sent out on a support call and is paid $90 an hour, with billing set in one hour blocks whether he works a full hour or not. The call was to Orlando, one hour away ($90). Once he got there he realized they hadn't plugged it in, so he plugged it in for them ($90). Then he returned home ($90). $270 to plug the computer in. Nice.
The blue wire had come loose while wrestling with my dog near the computer earlier in the day. I plugged it back in, the internet worked, I lowered my lightsaber, and AT&T lived to see another day. I'll get them next time.
Labels: funny stuff